Full-timeFinance & accounting· Posted 19 Aug

Service Distribution Network and Continuum Analyst

CitiFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the ATM Ops and Service Continuum team in the Client Servicing Organisation of a global bank's wealth business. You will support strategic planning, analysis, and project delivery across service distribution and the wealth client continuum. It suits someone with banking experience who enjoys cross-functional work and data-driven problem solving.

What you'll do

Develop, enhance and roll out strategies to Client Servicing and other frontline or back-office departments
Drive strategy implementation and coordinate activities and critical projects across functions
Support broader strategic initiatives of the business as needed
Act as a key resource and trusted partner to internal stakeholders on projects and initiatives

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Help internal stakeholders better understand clients and their experiences through networking and sharing

Collaborate with senior leadership and stakeholders to identify projects aligned with long-term goals and assess feasibility, impact and resources

Work with various departments to gather requirements, coordinate resources and ensure seamless project execution

Facilitate communication and alignment among stakeholders

Develop hypotheses and analyse data to identify insights that drive business decisions

Design and execute primary research including surveys, interviews and focus groups using qualitative and quantitative methods

Capture client and internal feedback to understand needs, wants, expectations and preferences

Lead project teams to drive implementation and execution of initiatives and support change adoption

Develop detailed project plans, timelines and milestones aligned with business strategy

Establish metrics and KPIs to measure project success and monitor and report on project performance

Implement tracking and reporting mechanisms to chart progress towards strategic goals

Good to know

Full-time role based in Singapore
Extensive on-the-job training and exposure to senior leaders, plus more traditional learning
Volunteerism opportunities
Reports into the Head of Service Distribution and Service Continuum

Requirements

Degree or above
At least five years of professional experience in the banking sector
Understanding of banking operations and processes
Data analysis skills and ability to extract actionable insights
Proficiency in Microsoft Word, Excel and PowerPoint
Project management experience is desirable

Benefits

Extensive on-the-job training
Exposure to senior leaders
Traditional learning opportunities
Volunteerism opportunities

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Service Distribution Network and Continuum Analyst

About the role

What you'll do

Good to know

Requirements

Benefits

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