Full-timeTech & engineering· Posted 17 Sept
Service Manager
SingtelFrom company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Experienced
About the role
This role sits with Singtel in Singapore, acting as the main contact for key clients on operational matters. You will look after service quality and customer experience, using digital tools to drive improvements. It suits someone with a strong service management background in IT or telecommunications who enjoys working closely with clients.
What you'll do
- Build and maintain service relationships at different levels within client organisations and act as the single point of contact for escalated operational matters
- Manage complex, critical and escalated incidents by coordinating fault management, giving regular updates and ensuring timely resolution
- Oversee the end-to-end planned maintenance lifecycle for customers' critical services, including strategic communications and updates
- Translate customer pain points and operational issues into actionable improvement plans for stakeholders
