Full-timeTech & engineering· Posted 27 Jul

Service Now Business Analyst

AccentureApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with a global professional services firm in Singapore, working on ServiceNow ITSM and CSM implementations for clients. You will bridge business stakeholders and technical teams, turning needs into clear specifications and supporting delivery through to go-live. It suits an analyst with a few years of ServiceNow project experience who is comfortable in Agile settings and working across global teams.

What you'll do

Gather, document and validate requirements from business stakeholders for ServiceNow ITSM and CSM work
Translate business needs into user stories, functional specifications, process flows and solution designs
Run workshops and stakeholder meetings to surface process improvement opportunities
Support ServiceNow configuration and customisation alongside technical teams

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Carry out gap analysis comparing existing ServiceNow capabilities with client needs

Work with QA teams to define test scenarios and validate functionality

Take part in UAT sessions and support go-live and post-deployment activities

Monitor ServiceNow performance and usage, spot enhancement opportunities and contribute to roadmap planning

Keep current with new ServiceNow features and capabilities

Good to know

Full-time position based in Singapore
Experience with global and cross-functional teams is part of the role

Requirements

2–5 years as a business analyst on ServiceNow projects
Strong knowledge of ServiceNow ITSM modules such as Incident, Problem, Change, Request and CMDB
Hands-on understanding of ServiceNow CSM including case management, knowledge base, SLAs and customer portals
Experience with Agile or Scrum delivery
Strong analytical and problem-solving skills
Good verbal and written communication

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Accenture

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Service Now Business Analyst

About the role

What you'll do

Good to know

Requirements

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