Full-timeMarketing & comms· Posted 6 Oct

Social Media Executive/ Senior Social Media Executive

Singapore AirlinesApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: No experience needed

About the role

Join a dynamic team handling community management for Singapore Airlines' official social media channels. You will engage new and existing customers and help build brand advocates across the wider social web. This role suits someone who enjoys online conversation, can read situations quickly, and stays calm under pressure.

What you'll do

Manage the airline's social channels including Facebook, X, Instagram, LinkedIn, TikTok and YouTube, replying to daily queries and fan interactions promptly
Shape positive public perception through online customer engagement
Act as a touchpoint for customers to give feedback on products and services and get their questions answered

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Vet daily social media posts

Track sentiment on key issues or campaigns, analyse social media data and share findings to improve products, services and customer experience

Find fresh ways to surprise and delight customers and build brand loyalty

Keep up to date with current social media trends

Take on any other duties as assigned

Good to know

12-hour shifts, up to four times a week, to support 24/7 monitoring of social media channels

Requirements

Bachelor's degree in Mass Communications or a related field
One to two years of experience in communications, public relations or social media; fresh graduates may apply
Familiarity with social media management platforms and analytics tools is an advantage
Strong verbal and written communication skills
Data analytical skills
Able to read between the lines and think creatively

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Singapore Airlines

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Social Media Executive/ Senior Social Media Executive

About the role

What you'll do

Good to know

Requirements

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