Full-timeCustomer service· Posted 30 Sept

Specialist-Customer Resolution

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Salary

Not stated by the company

Where

NSNovena

38 Beach Road, South Beach Tower, Singapore 307685

When

Full-time hours

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will be the first point of contact for guest issues, liaising with guests and hotels to resolve complaints and inquiries. You will investigate cases, gather information, and coordinate with internal teams and properties to find solutions. You will document all interactions and case outcomes in designated systems. You will also review feedback to spot recurring problems and suggest process improvements to leadership.

Requirements

High school diploma or equivalent
At least 1 year of related work experience, preferably in customer service or service recovery
No supervisory experience required

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Listing ID 2372·

Marriott International

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