Full-timeF&B· Posted 25 Feb

Supervisor, Sky Residence

Marina Bay SandsApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontMarina Bay Sands, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the management team at a restaurant within a large integrated resort in Marina Bay. You will lead a team of captains, service attendants, bartenders and hosts so that service standards and daily operations stay on track. It suits someone with supervisory experience in a five-star hotel or deluxe restaurant who is comfortable working shifts, weekends and public holidays.

What you'll do

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Help management plan, coordinate and run staff and services so the restaurant operates efficiently and service standards are kept
Lead captains, service attendants, bartenders and hosts
Take a strong leadership presence when management staff are away
Work alongside staff in service and food preparation to cut wastage and lift productivity
Go through operating results with the team and spot ways to improve performance
Check that cashiering procedures follow accounting standards
Inspect table set-ups and check the restaurant is clean, neat and meets cleanliness standards regularly
Review the reservation book, pre-assign tables and follow up on special requests
Check that enough food menus and wine lists are available and in good condition for each meal period
Run pre-shift meetings with staff and go through information relevant to the day's business
Personally resolve guest issues
Build a workplace that encourages teamwork, performance feedback, recognition, mutual respect and staff satisfaction
Watch guest reactions and check in often with service staff or captains to keep guests satisfied
Handle HR duties for the department, including hiring, training and succession planning, and following company policies and legal requirements
Coordinate staff training as needed
Keep guest profiles updated daily and act on them as needed

Requirements

Certificate or Diploma plus extensive F&B experience
At least 2 years at supervisory level in a 5-star hotel or deluxe restaurant
Basic service and operational knowledge
Well-groomed, professional appearance
Willing and able to work shifts, weekends and public holidays
Able to perform under pressure

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Supervisor, Sky Residence

About the role

What you'll do

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