Full-timeCustomer service· Posted 31 Aug

Team Lead - Technical Support

AdyenFrom company site

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Salary

Not stated by the company

Where

Singapore

When

Full-time hours

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

Lead a Singapore-based technical support team that serves Adyen's global merchants. Act as a subject matter expert on the platform, APIs and integration best practices. Set goals for the support department and help shape the global support strategy. Mentor team members, monitor KPIs and handle escalations from merchants and senior leadership. Work closely with regional and global teams under a 24/7 follow-the-sun model.

Requirements

At least 5 years of people management experience building technical support teams
Experience leading or working with geographically dispersed teams
Strong problem-solving and workflow design skills
Familiarity with web technologies such as SQL, HTML, JavaScript, PHP, Java and scripting
Excellent written and verbal communication

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Listing ID 750·

Adyen

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