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About the role
This role sits within the Technology organisation and is accountable for strategic technology vendor management, covering vendor governance, commercial oversight, service performance and value realisation. It suits someone with strong financial and commercial acumen who can partner with Technology, Procurement, Legal, Finance and business stakeholders. The position also drives technology cost transparency through Total Cost of Ownership and Cost-to-Business frameworks.
What you'll do
Govern the full lifecycle of IT professional services and managed services contracts, including renewals, change requests, scope alignment, compliance tracking and stakeholder approvals.
Act as relationship owner for key technology vendors, leading strategic engagements, governance forums and executive-level discussions.
Oversee vendor performance against contractual obligations, service levels, deliverables, resource commitments and commercial terms, including defining performance metrics, SLA measures and reporting requirements.
Establish regular performance reporting, service review cadences and management dashboards with vendors to track SLA achievement, delivery quality, risks, issues and remediation actions.
Partner with Procurement, Legal, Finance, IT and business stakeholders to ensure vendor engagements are commercially sound, policy-compliant and aligned to technology delivery priorities.
Maintain oversight of vendor spend, contract utilisation, resource deployment and service outcomes to identify optimisation opportunities and support management decision-making.
Influence vendor roadmaps, resource planning, service enhancements and commercial outcomes to maximise value from strategic technology partnerships.
Implement and maintain the Total Cost of Ownership framework for the PACS technology landscape, covering cost identification, categorisation, forecasting and attribution across functions, business lines and products.
Analyse technology spend and application portfolios, focusing on vendor arrangements and resource allocations, to identify cost optimisation opportunities and support cost-reduction initiatives while maintaining service delivery standards.
Develop and refine the Cost-to-Business framework by mapping applications to business functions, validating ownership and usage, applying cost allocation methods and producing insights that improve technology cost transparency.
Provide advisory and operational support to PACS on Group Technology-related requests in the technology budget and spend management domain, including data gathering, analysis, reconciliation, response preparation and stakeholder coordination.
Good to know
Full-time role based in Singapore.
Minimum 8-10 years of relevant experience required.
Bachelor degree in Business, Finance, IT or equivalent required; insurance, IT and/or project management certifications are highly desirable.
Requirements
Minimum 8-10 years of experience in Technology Portfolio Management, Vendor Management, Technology Financial Management, IT Finance, IT Strategy or a related technology governance function
Strong understanding of technology sourcing models such as staff augmentation, outcome-based services, managed services and outsourced delivery
Proven experience managing strategic vendor relationships across IT Professional Services, Managed Services, System Integrators and Technology Service Providers
Experience leading vendor governance forums, executive business reviews, service review meetings and performance management discussions
Experience analysing technology spend, vendor contracts, application portfolios and resource utilisation to support cost optimisation and investment decisions
Experience working with Finance, Procurement, Technology and business stakeholders on budget planning, forecasting, financial reporting and governance
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