ContractHealthcare & care· Posted 25 Sept
Temporary Senior Executive, Patient Experience Office (Contract 2 - 4 months)
NHG HealthFrom company site
Salary
Not stated by the company
When
To be confirmed
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Some experience
About the role
This contract role sits within a hospital's Patient Experience Office, where you will help drive service quality and patient satisfaction. You will work alongside clinical teams and support departments, and the position suits someone with a service background who is comfortable handling difficult conversations and writing professionally.
What you'll do
- Identify, plan, design and roll out strategies to improve patient experience
- Manage customer feedback effectively and efficiently in line with the hospital's strategic plans
- Develop and track key performance indicators so feedback is handled promptly and appropriately
