WiseFrom company site
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Lead and support a team of up to 10 Enterprise Support Specialists, coaching them and setting clear performance targets. Manage the flow of partner inquiries and complaints to meet service level agreements, including work schedules for global coverage. Collect and analyse partner feedback to identify pain points and opportunities for improvement. Work with teams like Customer Success and Account Management to use insights for product and process changes. Handle complex escalations and drive projects that improve the partner experience.
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