Full-timeHotels & hospitality· Posted 7 Oct

Assistant Front Office Manager

Marriott InternationalFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

NEDTChinatownHotel Stripes Singapore Chinatown Autograph Collection, 181 S Bridge Rd, #02-01, Singapore 058743

Apply on company site

How well do you match? See it now →

Free with a WorkJio account: we compare your profile with this job and show what you already meet.

Share with a friend

Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will support the Front Office Manager in running daily front office operations at Hotel Stripes Singapore Chinatown Autograph Collection. The role covers Bell/Door Staff, Switchboard and Guest Services/Front Desk, and suits someone with guest services or front desk experience who can supervise a team and keep check-in and check-out running smoothly. You will help drive guest and employee satisfaction while supporting the department's financial performance.

Know someone for this? Share it

WhatsApp Telegram Facebook LinkedIn

What you'll do

Support the Front Office Manager in overseeing front office functions and supervising staff daily
Direct and work with managers and employees to carry out front office procedures
Lead, influence and encourage team members, and lead by example
Build mutual trust, respect and cooperation within the team
Supervise and manage employees and day-to-day operations, covering employee duties when needed
Ensure employee recognition happens across all shifts
Maintain open, collaborative relationships with employees
Manage daily operations to meet quality standards and customer expectations
Set goals and plans to prioritise, organise and complete work
Handle complaints, settle disputes and resolve grievances or conflicts
Work with the Front Office Manager to keep improving departmental service
Communicate Front Office goals clearly and consistently
Take part in corrective action plans based on comment cards and guest satisfaction results
Emphasise guest satisfaction in departmental meetings and focus on continuous improvement
Provide service beyond expectations to keep customers satisfied and loyal
Help staff understand guest needs through guidance, feedback and coaching
Serve as a role model for appropriate behaviour and guest relations
Display strong hospitality skills and empower employees to deliver excellent service
Interact with customers regularly to gather feedback on product quality, service levels and satisfaction
Give employees feedback based on observed service behaviours
Handle guest problems and complaints effectively
Implement the customer recognition/service programme and ensure the process is followed
Ensure compliance with all Front Office policies, standards and procedures
Monitor credit policies and procedures to reduce bad debts and rebates
Share information with supervisors and co-workers by phone, written form, email or in person
Analyse information and evaluate results to choose the best solution and solve problems
Update executives, peers and subordinates on relevant information in a timely manner
Stand in for the Front Office Manager when he or she is absent
Communicate critical information from pre- and post-convention meetings to Front Office staff
Participate in department meetings

Requirements

High school diploma or GED with 2 years experience in guest services, front desk or a related professional area, OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or a related major with no work experience required
Interpersonal and communication skills to lead, influence and encourage others
Ability to supervise and manage employees and day-to-day operations
Ability to handle complaints, settle disputes and resolve conflicts
Ability to analyse information and solve problems
Ability to communicate clearly and consistently with staff and guests

Jio can write this application for you

Jio reads this job and your profile, then writes a short letter in your words. You read it, change anything, and send it yourself. Nothing is sent until you say so.

Apply on the company website

You will leave WorkJio. Never pay a fee or share your Singpass password, OTP or bank log-ins to apply.

Open application

Assistant Front Office Manager

About the role

What you'll do

Good to know

Requirements

More jobs like this

Front Desk Manager

Bellman

Concierge

Hotel Cleanliness Supervisor

Guest Experience Expert

Duty Manager