Full-timeFinance & accounting· Posted 10 Sept

Assistant Manager, Dispute Management

Marina Bay SandsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

CCDTBayfrontPerennial Business City, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the finance team at Marina Bay Sands, based at Perennial Business City, and focuses on credit card dispute and chargeback work across the property's payment platforms. You will support the Assistant Financial Controller and work closely with internal and external stakeholders on recovery and arbitration matters. It suits someone with a finance or accountancy background who is comfortable handling detailed casework and tight timelines.

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What you'll do

Assist the Assistant Financial Controller with credit card disputes across all payment collection platforms and applications
Investigate credit card disputes, chargebacks and fraud-related cases to support fund recovery
Prepare, review and submit dispute documentation and case files in line with card scheme rules and internal policies
Keep up to date with the full dispute lifecycle, including chargeback processing, representment, pre-arbitration and arbitration
Handle dispute escalations and communicate promptly and professionally with internal and external stakeholders
Analyse transaction records and supporting documents to strengthen dispute cases and improve recovery outcomes
Review and assess chargeback arbitration cases, giving recommendations and rulings based on card scheme guidelines
Respond to customer and stakeholder queries on chargeback and arbitration cases in a clear, service-oriented way
Support the Accounts Receivable team in reviewing and approving refund transactions
Take on additional duties and special projects as assigned by the Assistant Financial Controller

Requirements

Bachelor's degree in Accountancy, Finance, Business or a related discipline
3–5 years of relevant working experience
Strong written and verbal communication skills for engaging internal and external stakeholders
Excellent interpersonal and analytical skills
Detail-oriented, proactive and able to juggle multiple priorities under tight deadlines
Able to work independently and contribute within a collaborative team

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Assistant Manager, Dispute Management

About the role

What you'll do

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