Full-timeOperations & management· Posted 26 Sept

Assistant Station Manager, Bukit Panjang LRT

SMRTFrom company site

Salary

Not stated by the company

When

three rotating shifts including weekends and public holidays

Where

DTBukit Panjang

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Start: Not stated
Work mode: On-site
Experience: No experience needed

About the role

You will support the daily running of LRT stations on the Bukit Panjang line, working in a busy, commuter-facing setting. The role suits someone service-minded, alert and comfortable juggling several tasks at once, and applicants with no prior experience are welcome.

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What you'll do

Keep commuters safe and secure throughout their journey
Deliver a caring, commuter-focused service experience
Respond quickly and appropriately to delays and incidents
Support station operations and requirements
Provide commuter-centric service at the station
Carry out security patrols within station premises
Check that station equipment is in good working condition
Respond promptly to alarm statuses such as fire alarms and ESP
Manage crowds at the concourse and platforms
Carry out first-line recovery of trains, station and trackside equipment
Handle administrative duties
Support train operations and requirements
Provide commuter-centric service on board trains
Man revenue service trains, handle train defects and operate trains when required
Perform sweep train operations to confirm the system is safe before revenue service
Conduct security sweeps on board trains
Follow rules, regulations and procedures
Respond to rail incidents and accidents according to assigned roles
Share operational and service information with staff and commuters during incidents
Assist in investigations of rail incidents and accidents
Operate trains as directed by the Operations Control Centre
Support continuous improvement to raise service reliability
Suggest workflow improvements for station and train operations

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Assistant Station Manager, Bukit Panjang LRT

About the role

What you'll do

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