Full-timeCustomer service· Posted 16 Aug

Customer Service Consultant

FWDFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

SingaporeSuntec Tower 4, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with an insurance company's customer service team at Suntec Tower 4, handling enquiries and requests from direct customers across several communication channels. It suits someone with frontline service or sales support background who can juggle multiple tasks and work both alone and with colleagues. You will help uphold service standards and support wider business goals.

What you'll do

Attend to direct customer enquiries and requests covering new business, renewals, policy servicing, claims and premium management
Respond through channels such as phone, email, Facebook and the service counter
Deliver accurate and prompt service that meets or beats service levels and turnaround times
Follow relevant regulations plus internal policies and procedures in service delivery
Support the business in reaching its financial goals and take part in cross-functional initiatives tied to the business development plan
Balance the needs of direct customers against those of the company
Handle first-level customer complaints, escalate when needed and work with internal stakeholders to reach fair outcomes under the complaint resolution process
Support corporate projects and initiatives
Take on other ad hoc tasks and projects

Good to know

Based at Suntec Tower 4
Full-time position

Requirements

GCE 'O' Level or Diploma
1–3 years in frontline customer service or sales support, ideally in general or life insurance
Insurance certifications preferred
Positive and driven attitude
Able to work independently and in a team
Contact centre experience an advantage

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Listing ID 4342·

FWD

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Customer Service Consultant

About the role

What you'll do

Good to know

Requirements

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