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Duty Manager - NoMad Singapore job at Hilton, Singapore | WorkJio
Full-time Hotels & hospitality · Posted 2 Jun
Duty Manager - NoMad Singapore H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role This role supports the Director of Rooms and Front Office leadership in running daily Front Office and guest services operations at NoMad Singapore. You will be the key operational leader on shift, overseeing the Welcome Desk, Guest Relations and lobby areas. It suits an experienced Front Office supervisor ready to take on broader operational responsibility in a hotel setting.
What you'll do Oversee daily Front Office and lobby operations for smooth service delivery Serve as main contact for operational issues and guest concerns during your shift Take full responsibility for hotel operations when the Front Office Manager is absent Maintain a strong lobby presence to engage guests and support the team Carry out other reasonable duties assigned by the Director of Rooms or Front Office Manager Know someone for this? Share it
Lead, motivate and supervise Front Office team members during shifts
Provide coaching, training and on-the-job support to team members
Conduct briefings, shift handovers and team communications
Monitor team performance and give constructive feedback
Support recruitment, training and development initiatives
Promote discipline, professionalism and adherence to company policies
Deliver exceptional guest experiences through personalised service and attention to detail
Handle guest complaints promptly, ensuring timely resolution and follow-up
Act as primary contact for VIP guests, ensuring recognition and personalised service
Ensure smooth check-in and check-out experiences for all guests
Maintain awareness of guest profiles and preferences to enhance service
Create a warm and welcoming arrival experience
Supervise daily front desk activities including arrivals, departures and room allocations
Monitor lobby traffic and allocate resources accordingly
Review reservations, VIP arrivals and group movements for seamless coordination
Ensure accuracy of guest accounts, billing instructions and financial records
Maintain and monitor front office systems for data accuracy and operational efficiency
Ensure all daily operational checklists and procedures are completed
Ensure compliance with cash handling, credit policies and financial procedures
Monitor and control operational costs and expenses
Approve rebates, refunds and discounts within authority levels
Support revenue optimisation through effective room allocation and upselling
Ensure accuracy of guest folios and billing prior to departure
Liaise closely with Housekeeping, F&B, Engineering, Security and other departments
Ensure clear and effective communication across all operational teams
Escalate operational issues to senior management when required
Maintain accurate and timely reporting of operational activities
Ensure all relevant information is communicated during shift transitions
Ensure adherence to all hotel policies, procedures and brand standards
Comply with health, safety, security and emergency procedures
Act as part of the emergency re Requirements Diploma or Degree in Hospitality Management or a related field Minimum 4–6 years of experience in Front Office operations At least 2–3 years in a supervisory role Strong knowledge of Front Office operations and guest service standards Excellent communication, interpersonal and leadership skills Strong organisational and problem-solving abilities Apply on the company website
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Open application Listing ID 4716 · Report this listing
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