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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
This role handles online order operations, inventory coordination, platform administration and fulfilment across several eCommerce channels. It combines hands-on operational work with system-based coordination and administrative tasks, and would suit someone organised who is comfortable juggling orders, stock records and platform updates.
What you'll do
Monitor and process online customer orders across all eCommerce platforms so they are accurate and on time
Process orders and generate invoices using the WebPOS system
Coordinate fulfilment and track order status from processing through to dispatch
Arrange courier collections and delivery schedules to meet marketplace service levels
Maintain packaging standards, order accuracy and presentation quality
Watch for order exceptions, fulfilment delays and operational issues, and coordinate fixes with the relevant teams
Provide CCTV footage and supporting documents for return parcels, complaints, refunds and dispute investigations
Prepare operational reports and keep fulfilment records and documentation
Monitor inventory levels on online platforms and keep stock availability and accuracy in check
Maintain inventory records, stock movements and system updates
Carry out daily RFID inventory scans and investigate discrepancies
Conduct weekly physical stock counts and reconciliation
Coordinate with the warehouse team on replenishment and stock transfers
Process weekly eCommerce requisition orders and stationery requests through the MuRho system and Kumpulan account
Monitor competitors' marketplace promotions, pricing, campaigns and digital content to spot trends and opportunities
Support inventory updates and marketplace operational tasks
Keep platform updates accurate and executed on time
Help prepare reports, analyses and operational insights on eCommerce performance
Coordinate and support production of images and digital content for eCommerce and social media
Support livestream operations, campaign preparations, product showcases and other digital marketing initiatives
Assist with ad hoc eCommerce projects, promotional campaigns and operational improvements
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