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Not stated
Work mode
On-site
Experience
Experienced
About the role
This role leads food and beverage operations at Marina Bay Sands, overseeing staff, service standards and financial performance across the outlet. It suits an experienced F&B operations leader who is comfortable managing teams, working with executive management and handling VIP guest expectations.
What you'll do
Plan, coordinate and manage staff and services so F&B operations run efficiently and service standards are upheld
F&B General Manager job at Marina Bay Sands, Bayfront | WorkJio
Develop and implement operating procedures and standards
Manage and develop team members
Liaise with executive management to support short and long term goals
Work alongside service and food preparation team members to cut wastage and lift productivity and efficiency
Review operating results with the team and identify ways to improve performance
Ensure cashiering procedures comply with accounting standards
Monitor and reduce wastage of consumables and maintain labour productivity ratios
Forecast business volumes and adjust resources and staffing accordingly
Monitor guest reactions and confer with service staff or captains to ensure guest satisfaction
Respond to guest comments, requests and complaints promptly and professionally, taking personal responsibility for resolving issues
Manage HR responsibilities for the assigned department, including fostering teamwork, performance feedback, recognition, mutual respect and employee satisfaction, plus quality hiring, training and succession planning
Maintain guest profiles daily and take appropriate action
Manage financial performance closely and adjust to meet and exceed outlet financial goals
Support Marina Bay Sands initiatives as required
Ensure strict compliance with operating standards and relevant government regulatory requirements
Enforce high hygiene and sanitation standards across all areas
Good to know
Willing to work various shifts including mornings and afternoons, as well as public holidays
Requirements
Diploma or degree in hospitality or a related field preferred
Ten to twelve years of experience in an integrated resort, luxury hotel chain or F&B establishment
F&B experience in Western, Cantonese, French, Japanese or Italian casual dining preferred
Willing to work various shifts including mornings, afternoons and public holidays
Comprehensive F&B service and operations skills with a focus on VIP customer service
Able to build and manage relationships with multiple departments and key customers
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