Full-timeHotels & hospitality· Posted 2 Sept

Front of House Manager - The Singapore EDITION

Marriott InternationalApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

TEOrchard BoulevardThe Singapore EDITION, 38 Cuscaden Road, Singapore 249731

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will lead the front office team at The Singapore EDITION, covering bell staff, switchboard, guest services, front desk and the retail or gift shop. As a department head, you will work with managers and associates to run daily front office operations, from arrivals and departures to service standards and department finances. This role suits an experienced hospitality supervisor ready to take ownership of a large hotel front office.

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What you'll do

Lead, coach and motivate the front office team, setting an example through your own conduct.
Build trust, respect and teamwork among associates and recognise their contributions.
Supervise and manage associates, and step in to cover their duties when needed.
Set performance expectations, monitor progress and conduct appraisals for reporting managers.
Meet and exceed performance, budget and team targets for the department.
Run daily operations so service quality meets guest expectations.
Plan and prioritise work, and hold department meetings to keep goals clear.
Review staffing levels against service, operational and financial needs.
Manage controllable department expenses within budget.
Ensure front office policies, standards and procedures are followed, including fair and consistent disciplinary documentation.
Deliver service beyond expectations to build guest satisfaction and loyalty.
Coach associates on guest needs and give guidance and feedback.
Act as service champion for the front office and keep a positive guest relations atmosphere.
Review comment cards, satisfaction results and other data to find improvement areas.
Handle guest problems and complaints, and observe service behaviours to give feedback.
Identify development needs and mentor associates to grow their skills.
Set challenging but realistic goals to guide operations and performance.
Gather associate feedback, keep an open door, and address concerns or problems.
Ensure associates are treated fairly and equitably.
Manage progressive discipline for front office staff.
Interview and hire managers and hourly associates to meet business needs.
Share information with supervisors, peers and subordinates by phone, email, in writing or in person.
Analyse information and results to choose the best solutions and resolve problems.
Keep executives, peers and subordinates updated on relevant matters in a timely way.
Identify front office operational challenges and help develop solutions to prevent repeats.

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Front of House Manager - The Singapore EDITION

About the role

What you'll do

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