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Full-time Hotels & hospitality · Posted 5 Jun
Front Office Agent - NoMad Singapore H Hilton From company site
Salary
Not stated by the company
Start Not stated
Work mode On-site
Experience Some experience About the role You will be the first person guests meet at NoMad Singapore, handling arrivals and departures while making every stay feel personal and smooth. Working with the Front Desk leadership team, you keep daily operations running efficiently and uphold the brand's warm, welcoming style. This role suits someone who enjoys guest contact, stays calm under pressure and takes pride in getting details right.
What you'll do Welcome guests warmly and create a strong first impression Carry out check-in and check-out quickly and accurately Verify reservation details, room rates, payment methods and guest preferences Assign rooms according to guest needs and preferences Respond to guest questions, requests and complaints promptly and professionally Know someone for this? Share it
Front Office Agent - NoMad Singapore job at Hilton, Singapore | WorkJio
Keep a visible presence at the front desk to support guests and operations
Take on other reasonable tasks assigned by the Front Desk Manager or Director of Rooms
Build a personalised guest journey from arrival through departure
Identify VIPs and returning guests and deliver tailored service
Manage guest feedback and service recovery with empathy and professionalism
Follow up on guest concerns until they are resolved and the guest is satisfied
Stay aware of guest profiles and preferences to improve service
Give accurate information about hotel facilities, services and local attractions
Complete guest registration by entering and retrieving system information accurately
Keep guest accounts, billing instructions and folios accurate and current
Process payments by cash, credit card and other accepted methods per policy
Handle foreign currency exchange where applicable
Manage guest correspondence by phone, email and message
Coordinate guest luggage, mail, packages and special deliveries
Complete all daily front desk procedures and checklists
Work closely with Housekeeping, F&B, Engineering, IT and other departments
Pass on guest requests and operational updates clearly and accurately
Attend daily briefings, shift handovers and departmental meetings
Keep accurate records in the property management system (PMS)
Escalate issues to the Duty Manager or relevant leaders when needed
Upsell rooms and promote higher room categories where appropriate
Maintain rate integrity and follow the hotel's pricing strategy
Promote loyalty programmes and hotel offerings to increase guest engagement
Find ways to grow revenue while delivering value to guests
Follow all hotel policies, procedures and brand standards
Comply with financial controls, credit policies and cash handling procedures
Keep guest information confidential and secure
Follow health, safety and emergency procedures
Handle guest valuables and safety deposit services safely
Collaborate with team members to keep operations running smoothly
Take part in training and development programmes
Suggest ideas for service and operational improvements
Help maintain a positive, professional and supportive team enviro Requirements Diploma or degree in Hospitality Management or a related field preferred 1–3 years of experience in Front Office or guest-facing roles, preferably in hospitality Strong communication and interpersonal skills Familiarity with property management systems such as Fidelio or similar is an advantage Able to work in a fast-paced, dynamic environment Strong problem-solving and organisational skills Apply on the company website
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Open application Listing ID 4709 · Report this listing
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