Full-timeHotels & hospitality· Posted 2 Sept

Front Office - Neighbourhood Host (Duty Manager)

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEMarine Parade86 East Coast Road, Singapore 428788

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will oversee daily front office operations at Hotel Indigo Singapore Katong, keeping the team productive and the workplace positive. The role suits someone with supervisory front desk experience who enjoys welcoming guests and sharing local knowledge. You will report to the Front Office Manager or Senior Neighbourhood Host and work closely with other departments.

What you'll do

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Oversee daily operations and monitor how efficiently processes run
Keep employees productive and maintain a positive work environment
Meet regularly with upper management on organisational changes, issues and improvements
Interact with guests and external parties such as clients, owners' representatives, suppliers and community members
Report to and communicate with the Senior Neighbourhood Host or Front Office Manager/Assistant Front Office Manager on matters affecting guest service and hotel operations
Give functional assistance and direction to all departments
Coordinate and communicate with other hotel departments
Supervise and direct Reception and Reservations personnel
Monitor standards of conduct, uniform, hygiene and appearance among staff
Provide input for Front Office meetings
Work with your superior and Human Resources on manpower planning and management
Maintain colleague engagement through scheduled and informal check-in conversations, encouraging feedback and suggestions
Manage and respond to guest requests via the StayPlease platform, coordinating with relevant departments
Promote inter-hotel sales and in-house facilities
Check billing instructions and monitor guest credit
Analyse and approve discounts and rebates
Ensure front line staff follow FIT marketing techniques and maximise sales
Analyse the rate variance report to control rooms revenue
Help prepare and manage the department's budget with the Front Office Manager/Assistant Front Office Manager and Finance Manager
Ensure Hotel Indigo brand standards are practised consistently, including Brand Experience Evaluation and True Hospitality Service
React to situations so guests receive prompt attention and personal recognition throughout the hotel
Respond to guest needs and resolve problems promptly
Support Front Office personnel and all departments during peak periods
Ensure VIPs and IHG One Rewards members receive loyalty recognition
Inspect front of house and back of house regularly for cleanliness
Assist Guest Relations in greeting, rooming and sending off VIP guests
Identify opportunities to improve guest experience using IHG Guest Arrival Reports
Keep the front desk work area clean and orderly at all times
Take action with the Property Management System in emergency situations
Be fully conversant with all hotel emergency procedures
Follow duty of care and occupational health and safety legislation, policies and procedures
Be familiar with property safety, first aid, fire and emergency procedures and operate equipment safely
Initia

Front Office - Neighbourhood Host (Duty Manager)

About the role

What you'll do

Requirements

Benefits

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