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Full-time Hotels & hospitality · Posted 5 Mar
Guest Services Agent I IHG Hotels & Resorts From company site
Salary
Not stated by the company
Where
TE 88 East Coast Road, Singapore 423371
Start Not stated
Work mode On-site
Experience Some experience About the role You will be part of the front office team at a Holiday Inn Express hotel in Katong, handling guest arrivals, departures and day-to-day requests. The role also covers breakfast service and keeping public areas tidy, so it suits someone who enjoys variety and working with people. Prior hotel or service experience is preferred but not essential.
What you'll do Support the Guest Services Leader in growing hotel revenue using company systems and processes Know someone for this? Share it
Guest Services Agent job at IHG Hotels & Resorts, Marine Parade | WorkJio
Handle guest check-outs and billing smoothly and courteously
Communicate and coordinate with team members to keep service reliable
Take part in team engagement programmes aligned with brand service behaviours
Plan and assign work, and work towards performance and development goals set by the GSL
Follow federal, state and local laws plus safety regulations
Welcome guests to the breakfast buffet
Clear plates and set up tables during breakfast
Interact with guests and help resolve their issues
Make sure cutlery and plates are sufficient at breakfast
Respond to guest complaints and take corrective action
Check guests in: greet, register, confirm particulars and payment, issue keys
Check guests out: print and confirm payment and bill details
Answer guest enquiries simply and practically, following brand standards
Handle complaints per brand standards or refer them to the GSL
Handle cashiering, payments and foreign currency exchange accurately
Handle special needs and requests from guests and repeat visitors
Maintain compliance with brand standards, behaviours and hallmarks
Retrieve and print Arrival/Departure, Backup and Trace reports from Opera PMS for room allocation
Enter and update reservations accurately
Handle telephone enquiries
Work self-sufficiently as business requires
Process food and beverage orders and clear tables in The Great Room
Refresh food and beverage in The Great Room
Set up the meeting room, make tea and coffee, and clean the meeting room
Clean and organise guest areas and pick up debris in public areas
Keep up to date with local knowledge to improve the guest experience
Handle IHG One Rewards enrolment and recognition
Carry out finance and admin tasks such as petty cash, purchasing and billing
Follow occupational health and safety policies and work safely within the guidelines
Observe duty of care and adhere to health and safety legislation
Know property safety, first aid and fire and emergency procedures, and use equipment safely
Correct hazardous situations and alert supervisors to potential dangers
Support corporate responsibility initiatives in community, environment, workplace health and safety, and food safety
Complete energy conservation checklists Good to know Full-time role Location is 88 East Coast Road, Singapore 423371 Meal allowance provided Birthday off Medical benefits Flexi benefits Insurance coverage 25–50% F&B discount at restaurants within IHG Singapore hotels Special emplo Requirements Minimum GCE 'N' or 'O' levels Positive attitude and pleasant personality Good communication skills Hotel operations and/or service experience preferred Proficient in written and spoken English Basic computer literacy Benefits Meal allowance Birthday off Medical benefits Flexi benefits Insurance coverage 25–50% F&B discount at restaurants within IHG Singapore hotels Apply on the company website
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Open application Listed from IHG Hotels & Resorts’s own careers page and not yet verified by WorkJio. You apply on the company’s site. See all their roles .
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Listing ID 4825 · Report this listing
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