AccorFrom company site
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You will oversee the daily operations of the front desk while on duty, leading the reception team to ensure smooth service. You will support receptionists in their tasks and make sure all guests are greeted, assisted and welcomed warmly. You will help the Duty Manager with staffing rosters, room inventory and room allocations, and coordinate with housekeeping for timely cleaning and VIP arrivals. You will also update the Opera PMS, train team members, handle guest requests and complaints, and promote the hotel's loyalty programmes.
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