Full-timeLogistics & delivery· Posted 8 Oct

Global Air Logistics Operational Key Account Manager

Kuehne+NagelApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role leads the Operational Key Account Management team within a global freight forwarding organisation, guiding the shift to a future-state structure while maintaining high service standards for major accounts. You will manage Global, Network and National OKAMs, working closely with Air and Sea Logistics and other functions. It suits an experienced operational leader who enjoys developing people and improving processes.

What you'll do

Drive the transition from the current OKAM setup to the future-state organisation
Ensure the team follows the latest RACI and the Global OKAM framework, including standards, procedures and processes, for global consistency

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Help assess and assign key accounts within the MA-C so that OKAMs and accounts are well matched

Oversee resource allocation so each OKAM can handle multiple accounts effectively

Ensure Air and Sea Logistics are integrated seamlessly, with OKAMs representing both equally

Promote collaboration between OKAMs and the Operational Key Account Specialist team to keep operations lean and efficient

Provide leadership and manage the OKAM team, supporting professional growth and teamwork

Support the team in working closely with other logistics functions for cohesive service across all customer touchpoints

Conduct performance evaluations and give feedback to team members

Ensure all OKAMs take part in the OKAM Training Academy and other relevant training to stay current with company and industry standards and best practices

Encourage ongoing professional development and skills improvement within the team

Oversee daily operations to ensure smooth, efficient processes and operational excellence

Optimise account management processes for efficiency, scalability and alignment with customer needs

Act as an escalation point

Raise any issues affecting team effectiveness with local Global OKAM Managers

Work with management to set budgets and implement cost-saving strategies

Good to know

The role involves leading a team of Global and Network OKAMs, with technical oversight of National OKAMs in their respective MA-C

Requirements

Proven leadership and team management skills, with experience building high-performing teams
Strong organisational and problem-solving abilities, focused on process optimisation and efficiency
Excellent communication and interpersonal skills, able to build relationships and collaborate across functions
Commitment to professional development and continuous learning
Energetic leadership style, proactive, fast-acting, supportive and self-motivated
Project management and coordination skills

Benefits

Equal opportunity employer committed to diversity, including people with disabilities
Safe and stable work environment
Career that makes a real difference

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Kuehne+Nagel

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Global Air Logistics Operational Key Account Manager

About the role

What you'll do

Good to know

Requirements

Benefits

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