Far East OrganizationFrom company site
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Provide courteous and efficient service to hotel guests, handling requests and answering telephone calls promptly. Be familiar with room types, rates and availability, and up-sell when possible. Take ownership of guest problems, handle complaints according to procedures, and report to supervisors when needed. Ensure guest room security and follow emergency and fire procedures, including encouraging the use of safe deposit boxes. Share accurate information about hotel facilities and city attractions, and maintain good communication with all hotel staff.
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