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Start
Not stated
Work mode
On-site
Experience
Some experience
About the role
You will be the friendly face guests count on at this Novena hotel, handling transactions, sharing local tips and making sure every stay runs smoothly. The role suits someone with front desk experience who enjoys leading a small team and creating a welcoming atmosphere.
Welcome guests warmly and set the tone for a memorable stay
Run efficient check-in and check-out following standard procedures, with genuine hospitality
Handle cash and credit card payments
Take and manage bookings, look for up-selling chances and share local experiences
Lead shift briefings so the day's hotel activities, events and operational needs are clear
Join group pre-conference meetings with operations and sales leads, manage group room allocations and handle group arrivals and departures
Reply to and action all emails professionally and promptly
Allocate rooms for IHG One Rewards members and non-members, assigning rooms based on preferences
Keep in close contact with the Housekeeping Supervisor on room status
Prepare site inspection rooms daily for Sales & Marketing
Coordinate daily with Engineering and Housekeeping on preventive maintenance, blocking and releasing rooms after completion
Share information on hotel services, local attractions, restaurants, doctors and sightseeing tours
Deliver the loyalty experience by recognising IHG One Rewards Club members
Anticipate guest needs by recording and acting on preferences, and handling messages, requests, questions and concerns
Assist guests with everything from billing to local knowledge and basic problem solving
Support departmental targets for Guest Love, GSI, loyalty recognition and loyalty enrolment efficiency
Supervise and guide Guest Service Agents
Report to the Duty Manager and help other departments during peak periods
Work and communicate with other departments as needed
Keep guests and colleagues safe and secure following the hotel's emergency response and security guidelines
Good to know
Night, weekend and holiday shifts are part of the job
Only Singaporeans and Singapore Permanent Residents may apply
Requirements
Tertiary or diploma qualification or equivalent
2 years' experience in front desk or guest service
Good reading, writing and computer skills
Positive attitude and keen to learn
Proficient in written and spoken English with strong communication skills
Basic front office operations knowledge
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