Full-timeHR & recruitment· Posted 12 Aug

HR Shared Services Practitioner

AccentureFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

An HR service delivery role supporting HR operations across the employee lifecycle, working with employees, HR Business Partners, project teams and other stakeholders across locations. It suits someone with HR shared services or HR administration experience who is organised, accurate and comfortable handling cases in HR systems.

What you'll do

Handle inbound inquiries from employees and cross-functional teams, identify their needs, process HR transactions in enterprise HR and case management systems, and escalate complex issues
Process HR cases across employee lifecycle activities, which may include international exits, leaves, payroll and HR compliance-related cases
Gather data and work with employees, HR Business Partners and cross-functional teams to complete HR processing accurately and within service standards

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Act as a primary contact for processing needs, stakeholder inquiries and processing team service level agreements

Provide regular reporting on work status, operational progress, risks and issues, and escalate matters to project management when required

Prepare and deliver weekly updates to the management team on workload, trends, risks and service delivery progress

Schedule and drive meetings with relevant parties to resolve processing issues, align on next steps and support timely completion of work

Identify process improvement opportunities, compile process information for training, and maintain process documentation by tracking changes and driving updates per team lead directives

Good to know

Full time role based in Singapore

Requirements

Bachelor's degree or equivalent work experience
Japanese language proficiency at JLPT N2 level or above, as the role involves regular communication with Japanese-speaking stakeholders
Experience in HR operations, HR shared services, HR administration, employee services, people operations or a related HR service delivery function
Experience processing HR transactions, managing employee lifecycle cases and working with HR systems or case management platforms
Strong attention to detail, data accuracy, issue resolution, stakeholder management and written and verbal communication skills
Ability to manage multiple priorities, prepare operational updates and escalate risks and issues appropriately in a service delivery environment

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Accenture

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HR Shared Services Practitioner

About the role

What you'll do

Good to know

Requirements

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