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About the role
This role sits in Group Resilience at an international bank, where you will lead change, communications and engagement work that helps colleagues across the organisation understand and adopt resilience capabilities. You will report to the Head of Strategy, Governance & Change and act as a change partner to leadership and programme teams, turning complex resilience topics into practical outcomes. It suits someone with a strong change management and communications background who is comfortable working with senior stakeholders in a matrixed environment.
What you'll do
Develop and run the engagement and change strategy for Group Resilience to lift awareness and adoption of resilience capabilities
Turn resilience priorities, regulatory developments and strategic objectives into practical change and communication outcomes
Director, Change Management Lead job at Standard Chartered, Singapore | WorkJio
Build annual roadmaps for engagement, communications and capability building
Advise programme and initiative leads on change impacts, stakeholder management and adoption approaches
Support the growth of a strong resilience culture across the bank
Design and deliver enterprise-wide communications on resilience capabilities and priorities
Create stakeholder engagement plans for senior leaders, businesses, functions, countries and support teams
Lead awareness campaigns, engagement events, townhalls, roadshows and targeted outreach
Produce content such as presentations, newsletters, training materials, videos, intranet content and leadership messaging
Set up and maintain channels to gather stakeholder feedback and measure understanding and engagement
Build and maintain networks of resilience champions across businesses and functions
Partner with communications, HR and learning teams to spread resilience messaging
Provide change management advice and delivery support to resilience programmes and strategic initiatives, including impact assessments, engagement, communications and adoption planning
Develop and maintain change management methodologies, templates and toolkits
Conduct stakeholder and change impact assessments for key resilience programmes
Develop readiness, adoption and reinforcement plans for new capabilities and operating model changes
Produce management information and reporting on engagement, communications effectiveness, training completion and adoption metrics
Monitor engagement and adoption indicators and recommend corrective actions
Capture lessons learned and improve change delivery practices
Design and deliver resilience training, awareness and capability-building programmes
Develop role-based learning pathways for different stakeholder groups
Coach programme teams and resilience subject matter experts on communication, engagement and change approaches
Build change capability within Group Resilience and across the wider bank
Encourage collaboration, knowledge sharing and continuous improvement
Identify and manage risks relating to engagement, awareness, adoption and s
Requirements
At least 8 years' experience in organisational change management, communications, stakeholder engagement or transformation delivery
Experience delivering change and communication activities in large, complex organisations
Experience working with senior stakeholders in a matrix environment
Experience developing communications, training materials and stakeholder engagement strategies
Change management competency
Project management competency
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