Full-timeHotels & hospitality· Posted 8 Oct

Rooms Controller

Marriott InternationalApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

EWDTBugisFrasers House a Luxury Collection Hotel Singapore, 80 Middle Road, Singapore 188966

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports the front office team at Frasers House, a Luxury Collection Hotel Singapore on Middle Road. You will handle room assignments, guest arrivals and departures, and keep reservation and billing records accurate. It suits someone organised and guest-focused who is comfortable with computer systems and standing for long periods.

What you'll do

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Assign rooms based on guest requests and preferences where possible
Pre-register selected guests and prepare key packets
Coordinate check-in and pre-registration for arriving groups
Track and handle requests to change rooms or check-out times, and update relevant staff
Confirm reservations and cancellations
Check out-of-order rooms each day
Make sure rates match market codes and note any exceptions
Verify and adjust guest billing
File guest paperwork and documentation
Process guest check-ins and check-outs, activate room keys and secure valid payment
Identify over-commitments and check for duplicate reservations, and block rooms
Run daily reports
Follow up with guests to make sure their requests or issues are resolved
Receive, record and pass on messages accurately
Follow company policies and procedures, keep uniform and appearance clean and professional, maintain confidentiality and protect company assets
Welcome guests to company standards, anticipate their needs, assist those with disabilities and thank them sincerely
Communicate clearly and professionally, prepare written documents accurately and answer phones with proper etiquette
Coordinate with other departments and support the team to reach shared goals
Comply with quality assurance standards
Stand, sit or walk for extended periods
Enter and find information using computers or POS systems
Move, lift, carry, push, pull and place objects up to 10 pounds without help
Carry out other reasonable duties as asked by supervisors

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year of related work experience
No supervisory experience required
Able to stand, sit or walk for extended periods
Able to use computers and/or POS systems
Able to move, lift, carry, push, pull and place objects up to 10 pounds without assistance

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Rooms Controller

About the role

What you'll do

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Requirements

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