Full-timeTech & engineering· Posted 27 Sept

Senior Associate, User Experience Researcher, Group Design, Consumer Banking Group

DBS BankFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role sits in the Research and Insights team within Group Design at a large consumer banking group, focused on digital banking and wealth products. You will lead research from early discovery through to usability evaluation of live journeys, working closely with design, product and business stakeholders. It suits an experienced researcher who is comfortable with ambiguity and can influence senior audiences.

What you'll do

Scope research questions together with design, product and business stakeholders and select the method that answers them.
Decide when research is needed and when existing best practices are sufficient, and explain that choice to stakeholders.

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Run generative and evaluative studies, including discovery interviews, concept testing, moderated and unmoderated usability testing, surveys, desk research and competitive reviews.

Turn findings into actionable deliverables such as prioritised insights, journey maps and opportunity framing.

Present and defend findings to audiences ranging from working level to senior stakeholders.

Good to know

You will report to the CBG Research Lead and own research for Wealth projects across client and employee experience.
The role is based in Singapore - Central.

Requirements

5 to 8 years of relevant experience owning research end-to-end
Strong in qualitative and quantitative methods, including interviewing, moderation, usability testing, card sorting, survey design and analysis, heuristic evaluations, and interpreting behavioural data
Has applied AI across the research workflow and can judge where it helps and where it does not
Communicates eloquently and effectively to senior executives
Comfortable in fast-paced, highly ambiguous environments
Genuinely empathic with clients, colleagues and stakeholders

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DBS Bank

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Senior Associate, User Experience Researcher, Group Design, Consumer Banking Group

About the role

What you'll do

Good to know

Requirements

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