Senior/ Duty Manager (Oasia Cluster)

About the role

You will oversee daily operations across the Front Office and other departments, making sure everything runs smoothly and guests are well taken care of. Your duties include supervising reception, cashier, telephone, reservations and baggage services, and monitoring staff conduct and performance. You will handle guest check-ins and check-outs, resolve complaints with tact, and assist VIP guests with room inspections and amenities. You will also manage security matters, authorise rate and room changes, conduct on-the-job training for reception staff, and monitor room inventory to maximise revenue. During emergencies, you will lead the evacuation of staff and guests and attend CERT training as required.

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field
• At least 2–3 years of Front Office or supervisory experience in the hotel industry
• Proficient in Opera PMS or other hotel management systems
• Strong leadership, communication, and problem-solving skills
• Service-oriented with the ability to handle guest feedback and operational issues effectively
• Well-groomed and professional in appearance and demeanor