ContractAdmin & office· Posted 17 Sept

(Senior) Executive / Assistant Manage (WEHS+/ProPEL), Psychology Medicine (Contract)

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Salary

Not stated by the company

When

To be confirmed

Where

CCKent RidgeSingapore 119074

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This contract role supports the Women's Emotional Health Service+ (WEHS+) and the Promoting Parental emotional health to Enhance child Learning (ProPEL) programme, managing assigned clinical services across the full care journey. You will work closely with programme leaders and other department managers to keep services running smoothly and meet service, volume and financial goals. It suits organised, analytical people who can juggle multiple tasks and communicate well with patients, staff and external partners.

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What you'll do

Oversee day-to-day programme operations and work with programme leaders to resolve system and process issues, including administrative and operational matters
Drive continuous improvement and review of services and care to meet programme and department objectives
Partner with other department managers to ensure patients have a positive experience throughout the care journey
Manage data, including collating and maintaining the patient database for clinical and research purposes
Track, maintain and report key performance indicators, providing statistical reports and regular updates
Serve as the main liaison with MOH on programme needs and changes
Achieve volume and financial targets for assigned clinical services, and develop, implement and review business plans with the Programme Director
Handle annual financial budgeting, regular budget reviews with the Programme Director, and development of new business
Verify quarterly claim forms before submission
Assist with recruiting suitable patients into the programme, appointment booking and payment processes, and attend to patient enquiries about treatment and referrals
Help achieve customer satisfaction targets and devise innovative services to improve service levels
Manage administrative and new staff, including induction, orientation and training
Support staff recruitment and retention with the Programme Director to build a stable, skilled and motivated workforce
Maintain two-way communication between staff and management, ensuring timely information flow, escalation of issues and recommended solutions
Participate in committees and other assigned tasks, and encourage multi-disciplinary teamwork
Provide administrative and logistic support for the programme as assigned by the supervisor
Requisition, control and maintain good use of office supplies
Support regular and ad-hoc training programmes for partnering agencies
Disseminate and implement hospital policies and procedures, keeping them current
Apply strategic HR management policies or programmes to meet business goals, client expectations and staff satisfaction
Take on other projects or duties directed by the Programme Director and supervisor

(Senior) Executive / Assistant Manage (WEHS+/ProPEL), Psychology Medicine (Contract)

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