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Experience
Experienced
About the role
This senior role sits at the front of SATS's New Product Development team for Gateway Services, based at the Inflight Catering Centre. You will spot customer pain points and market openings, then turn them into tested product ideas through fast experiments and commercial checks. It suits a commercially minded product leader who knows logistics operations well and enjoys working in uncertain, fast-moving settings.
What you'll do
Build and keep a structured picture of customer needs, operational pain points and emerging opportunities across cargo, logistics and related service areas
Talk directly with customers, partners and internal teams to find unmet needs and commercial gaps
Keep a live pipeline of ideas and opportunities, making sure concepts are assessed and ranked properly
Use AI-enabled tools to speed up market research, trend analysis and competitor benchmarking
Look into grants, subsidies, partnerships and co-funding that can lower upfront pilot costs
Turn customer and market insights into testable product hypotheses
Design and run pilots and proof-of-concept work with clear commercial and operational success measures
Iterate concepts quickly based on customer feedback, operational learning and commercial viability
Apply a fail-fast approach, stopping concepts without enough strategic or commercial potential and redirecting resources
Assess opportunities on strategic fit, market appeal, differentiation and scalability
Document learnings and prepare validated concepts for handover to scaling and launch
Work closely with Commercial, Operations, Technology and Finance teams through validation
Flag operational constraints and implementation risks early in the development cycle
Coordinate with the Scaling & Commercialisation lead and Senior Programme Manager for smooth handover of validated concepts
Help develop the SATS NPD operating model and innovation capability
Support internal and external thought leadership through industry events, customer workshops and strategic discussions
Good to know
Based at Inflight Catering Centre 1, Singapore
The team is deliberately lean, senior and execution-focused
AI-enabled ways of working are part of daily operations
Requirements
More than 10 years of relevant experience in product development, solution design, customer engagement, logistics operations, cargo, freight forwarding, e-commerce logistics or commercial roles
Proven track record designing and running pilots, proof-of-concepts or new service initiatives
Strong knowledge of cargo handling, ground handling and logistics operational environments, including customer workflows
Demonstrated commitment to continuous professional development through industry engagement, conferences, certifications and training
Experience in complex, cross-functional organisations preferred
Strong customer discovery and problem-solving skills
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