Full-timeTech & engineering· Posted 24 Sept

Senior Product Designer, Support

GrabFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

SingaporeGrab One North office, Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Grab Support tech family, the group behind the technology that powers customer support across the region, covering the Help Centre, self-serve journeys, chatbots, live chat, AI tools and agent tooling. This role suits a product designer who enjoys complex problem spaces and wants to shape user-centric solutions for internal and enterprise web tools as well as mobile apps. You will report to the Designer Manager and work onsite at the Grab One North office in Singapore.

What you'll do

Apply strong design thinking and craft fundamentals across visual, interactive, content and information architecture design
Champion design excellence and system-wide approaches, guiding cross-functional partners and teams

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Lead design-driven initiatives in challenging problem spaces together with cross-functional partners

Shape design and product strategy with a holistic, customer-centric view

Help improve the design system and build a culture of ownership, participation and innovation

Run and facilitate design processes to raise the quality of outcomes

Take part in evolving the design organisation, its culture, empowerment and processes

Support a culture of design excellence through collaboration, constructive feedback and knowledge sharing

Good to know

Onsite work at the Grab One North office in Singapore
Reports to the Designer Manager
FlexWork arrangements such as differentiated hours
Term life insurance and comprehensive medical insurance
GrabFlex benefits package
Parental leave, birthday leave and volunteering leave
Confidential Grabber Assistance Programme

Requirements

Portfolio of recent design work in English showing your contribution and project impact, with context, end-to-end workflow and problem discovery to launch
At least 4 years of direct product design experience
Strong understanding of UX design for web, mobile or touch devices, plus working knowledge of mobile/web and front-end web development
Good visual design eye with hands-on UI design experience and consistent, high-quality output
Ability to define problems, design, validate and deliver user experiences that solve complex issues
Experience in service design, user research and turning findings into product features or improvements

Benefits

Term life insurance and comprehensive medical insurance
GrabFlex benefits package you can tailor to your needs
Parental leave, birthday leave and volunteering leave
Confidential Grabber Assistance Programme
FlexWork arrangements such as differentiated hours

Apply on the company website

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Senior Product Designer, Support

About the role

What you'll do

Good to know

Requirements

Benefits

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