Full-timeTech & engineering· Posted 27 Apr

Senior / Product Manager, Service SG, PMOSG (PSD)

GovTech SingaporeFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits with ServiceSG, a department within the Public Service Division in the Prime Minister's Office, and you will be forward deployed to support its work. You will manage the Contact Centre product stack that supports contact centre operations, working with multiple agency stakeholders who outsource their contact centre needs to ServiceSG. It suits someone with strong product sense who is comfortable leading through influence in a complex, multi-stakeholder environment.

What you'll do

Understand the ServiceSG contact centre business model and its operational requirements
Build knowledge of the operations and agency landscape to improve contact centre efficiency and productivity using digital, data and AI

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Identify and implement digital capabilities that improve contact centre operations delivery

Own solutions from design through implementation and future enhancements

Work closely with business owners and technical teams to build the best user experience

Validate hypotheses, and identify and mitigate risks by testing them early

Define and track impact metrics, and keep stakeholders informed

Drive product outcomes for the organisation

Good to know

Flexible work arrangements are available, subject to the job role
Learning and development opportunities are provided year round

Requirements

4–10 years of experience in a product management role
Experience leading discovery and navigating ambiguity in complex organisations with multiple stakeholders
Track record of delivering impactful products
Ability to influence and communicate effectively with users and senior leadership
Strong product sense in problem framing, MVP definition and iterative development
Belief in simplifying things for public officers and citizens

Benefits

Leave benefits to meet work-life needs
Employee wellness programmes
Flexible work arrangements, subject to job role
Learning and development opportunities year round

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GovTech Singapore

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Senior / Product Manager, Service SG, PMOSG (PSD)

About the role

What you'll do

Good to know

Requirements

Benefits

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