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On-site
Experience
Experienced
About the role
This role drives revenue for a hotel in the Clarke Quay area, working within the sales team to grow corporate accounts and promote the property and its brand. It suits a self-motivated sales professional who is comfortable managing a portfolio of accounts and working with a leadership team.
Promote the hotel brand experience and products using company resources and guided sales techniques
Position the hotel's unique selling points to differentiate it and optimise revenue growth for all stakeholders
Align actions with department strategies when selling to optimise volume and rate
Acquire new business while maintaining and growing volume from existing corporate accounts
Initiate and prepare business tenders, proposals and contracts after reviewing with the Director of Sales
Collaborate, support and drive company and hotel level initiatives
Work with the leadership team to prepare and manage the annual Sales & Marketing budget
Attend sales trips and tradeshows when required to promote the hotel and develop pipelines
Develop and maintain contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business
Monitor, acquire and share market intelligence from competitor hotels
Closely monitor and control expenses in Sales, obtaining prior approval from the Director of Sales before incurring large expenditure of more than SGD $100
Manage all internal and external customers with professionalism
Maintain regular contact with company hotel colleagues and Key Account Directors/Managers to leverage knowledge, network and collaborate towards business growth
Maintain high service standards in the hotel through trainings and lead by example
Exhibit company brand service behaviours and guidelines
Communicate all business-critical information effectively to relevant departments
Promote the hotel's and company's products and services (i.e. loyalty and business rewards programmes)
Maintain a high level of product and service knowledge about company hotels in the region
Service existing and new business through account management and engagement of regular and long-staying guests
Respond to guest complaints within 24 hours and ensure corrective actions to resolve issues with the support of the Cluster Director of Sales
Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate actions to correct a hazardous situation and notify direct report of potential dangers
Log security incidents and accidents in accordance with hotel requirements
Develop an
Requirements
Self-motivated and driven to exceed sales targets
Able to manage a portfolio of corporate accounts
Strong communication and interpersonal skills
Able to work with a leadership team
Competent in hotel systems (e.g. Concerto, Hotel Keys, Merlin, IWOS)
Able to complete assigned sales training modules
Apply on the company website
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