Full-timeTech & engineering· Posted 5 Oct
Service Delivery Manager
KeppelApply on company site
Salary
Not stated by the company
When
Full-time hours
Where
Singapore
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- Start
- Not stated
- Work mode
- On-site
- Experience
- Experienced
About the role
This role manages service delivery across several customer accounts for a connectivity business, acting as the main operational contact for clients. It suits someone with a managed services background who is comfortable leading technical teams, vendors and governance discussions.
What you'll do
- Manage end-to-end service delivery across multiple customer accounts
- Serve as the primary operational point of contact for clients
- Ensure SLA and KPI targets are met and contracts are complied with
- Oversee performance across Service Desk, Infrastructure, Cloud, Network, Security and EUC
- Coordinate cross-functional teams, vendors and stakeholders
- Handle escalations, risks and service priorities
- Build relationships with customer stakeholders
