Full-timeTech & engineering· Posted 9 Sept

Systems Engineer

VisaFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

Visa is hiring a Systems Engineer for its Global Endpoint Operations team, which manages the endpoint systems connecting clients worldwide to the VisaNet network for transaction processing, clearing and settlement. The role covers the full endpoint lifecycle, from project setup and system installation through to operational support and disconnection, and involves working with global clients, vendors and internal teams. It suits someone with IT operations or delivery experience, or a strong fresh graduate, who is comfortable with Linux administration and project coordination.

What you'll do

Provide project management, technical advice and support to client institutions and processors
Coordinate projects and keep task documentation properly updated
Use generative AI tools to automate and speed up day-to-day work

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Write implementation scripts for vendor field engineers and support teams to install and activate systems

Install Linux systems remotely with help from on-site vendor engineers

Work with global support groups, clients and vendors to resolve system problems quickly

Manage customer satisfaction, commitments and escalations to high service levels

Ensure deployments follow Visa security guidelines and report any non-compliance

Communicate and collaborate with teammates across different cultures and time zones

Take part in an on-call rotation supporting multiple systems outside office hours

Work evenings and weekends when needed

Prepare weekly reporting for CMDB and BASE II records

Act as Change and ServiceNow Coordinator, keeping incidents and changes compliant with ITIL and ServiceNow rules

Act as Inventory Record Coordinator, keeping inventory updates accurate and timely

Work with leaders to drive improvements, team efficiency and technical knowledge

Good to know

At least 3 days per week in the office, with exact days confirmed by the hiring manager
On-call rotation and evening or weekend work as needed

Requirements

Bachelor's degree, or 3+ years of relevant work experience
1 year of IT operations and delivery experience, or a fresh graduate who performs well in the interview and technical test
Experience with Linux system administration tasks
Foundational project management skills
ITIL Foundation certification
Familiarity with generative AI tools such as M365 Copilot, Claude Code or Codex for automating tasks

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Systems Engineer

About the role

What you'll do

Good to know

Requirements

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