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Not stated
Work mode
On-site
Experience
Some experience
About the role
This role supports the employee experience at a global bank's workplace, working within the Integrated Facilities Management team under the Workplace Experience Manager. It suits someone warm, hospitable and confident who enjoys helping people and juggling many requests at once.
What you'll do
Provide hospitable, warm service that supports the employee experience
Help Facilities Management deliver soft services
Assist with upkeep of the premises, including financial, maintenance, procurement, asset and vendor matters
Build working relationships with client representatives, suppliers and teammates
Listen to users and act on their requests
Support change and promote agile workplace concepts
Work in a culturally sensitive way with ethics and integrity
Know the surrounding area, such as ATM and restaurant locations and directions to the train station
Respond to information, service and assistance requests promptly
Handle enquiries about corporate cards, name cards and self-inking stamp requests
Order office supplies and book meeting rooms for team meetings
Send broadcast material to the client group communication team
Arrange new and renewal subscriptions for newspapers, magazines and subscribed TV channels
Coordinate with news and magazine vendors so subscriptions and deliveries are not missed
Help the helpdesk by answering calls, logging them in Corrigo and following up tickets with the relevant team
Update the vendor and contact list monthly
Help collate the team's monthly report
Handle MOM matters with JLL and vendors
Handle vendor invoices, including coding and tracking payment
Respond to 'fix me' stickers and close the feedback loop
Assist users with the PRIS system, including box retrieval and collection, department code changes, thick client updates, and BBS requests for new access and renewals
Assist users with corporate credit card matters, including spend history, delinquency reports, credit increases, applications, and lost or replacement cards
Take on other duties assigned by the reporting manager for operational or business needs
Good to know
Full-time, on-site role in Singapore
Requirements
Able to multitask and handle several requests at once
Interpersonal skills to manage a diverse range of service providers and client representatives
Good people skills and comfortable interacting with many client users and demands
PC literate and able to manage daily activities using systems, the internet and email
Demonstrated experience with continuous improvement initiatives
Good communicator who is confident, friendly and engaging
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