Full-timeOperations & management· Posted 6 Oct

Associate/SA, Business Analyst Project Management, Regional Consumer Banking Wealth…

DBS BankApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

EWDTExpoDBS Asia Hub

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits in Regional Consumer Banking Wealth Management Operations within the Group COO office, based at DBS Asia Hub in Singapore's east. You will work with business units and IT partners to deliver system, process and digital change across consumer banking operations. It suits someone with a few years of process improvement experience who is organised, analytical and comfortable coordinating across regional and country teams.

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What you'll do

Gather business requirements and take part in solution and functional reviews with business units and IT partners
Support end-to-end delivery and testing of new systems and processes
Implement and support digital customer journeys to improve customer and employee experience
Work with regional, country and functional teams to design and re-engineer operational solutions
Ensure new solutions roll out smoothly and provide post-production support, tracking issues to closure
Re-engineer end-to-end processes and review operations solutions to find efficiency gains
Lead and implement the automation agenda for consumer banking operations
Run requirement gathering workshops and document requirement artifacts, functional specifications and process definitions
Coordinate UAT test plans and test cases so they are executed within the project schedule
Review production issues and track them through to final closure
Keep regional and country teams aligned to ensure timely project delivery

Requirements

Bachelor's degree or diploma
3–4 years of experience in business process improvement initiatives
Strong project life cycle experience
Financial Services Industry experience preferred
Consumer Banking Operations knowledge in secured lending and payments preferred
Experience with functional specification documents, JIRA or GenAI applications is a plus

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Associate/SA, Business Analyst Project Management, Regional Consumer Banking Wealth…

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