Full-timeOperations & management· Posted 16 Sept

Associate, Strategic Delivery & Change Management Specialist, CBWMO, Group COO

DBS BankFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

EWDTExpoDBS Asia Hub

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role sits within the Group COO's CBWMO team, delivering transformation, business change and digital initiatives across Singapore and regional portfolios that affect Singapore operations. You will work independently across Business, Operations, Product, Technology, Data Chapter and Risk & Governance teams, so it suits someone who is delivery-focused and comfortable navigating complex stakeholder environments with minimal supervision.

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What you'll do

Deliver transformation, business change, digital, automation and system enhancement initiatives across Singapore and regional teams.
Coordinate stakeholders across Business, Operations, Product, Technology, Data Chapter, Risk & Governance and regional teams to align delivery, resolve issues and drive decisions to closure.
Manage end-to-end delivery, from requirements gathering and solution design through testing, implementation, go-live and post-implementation support.
Analyse and document business requirements, operational impacts and process improvements, write user stories, facilitate grooming sessions and manage delivery backlogs.
Manage project plans, milestones, dependencies, risks, issues, governance, implementation readiness and executive reporting.
Execute business readiness and change activities, including impact assessments, communications, training coordination and adoption support for initiatives affecting Singapore retail operations.
Coordinate UAT, regression testing, business validation, production deployment and post-implementation verification.
Support the delivery, accuracy monitoring and automation of GenAI, Agentic AI and other emerging technology initiatives through stakeholder coordination and governance.
Prepare management dashboards and executive updates while maintaining complete delivery documentation and knowledge continuity.

Requirements

Bachelor's degree in Business, Finance, Information Systems, Engineering or a related discipline
3–6 years of relevant experience in banking or financial services project delivery, business analysis, PMO, operations transformation, change management or technology delivery, with demonstrated ownership of cross-functional workstreams
Strong hands-on experience across the end-to-end software development lifecycle (SDLC), including requirements gathering, solution design, testing, implementation, go-live and post-implementation support
Hands-on experience gathering business requirements, writing user stories, facilitating stakeholder workshops and managing delivery backlogs
Experience coordinating UAT, regression testing, implementation readiness and production deployment
Familiarity with Agile and Waterfall delivery methodologies; knowledge of the DBS 4D methodology is preferred

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Associate, Strategic Delivery & Change Management Specialist, CBWMO, Group COO

About the role

What you'll do

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