Full-timeTech & engineering· Posted 30 Sept

Associate Security Engineer

Ensign InfoSecurityFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: No experience needed

About the role

This role sits with Ensign's security solutions support team in Singapore, providing remote maintenance and service request fulfilment for clients' security platforms. It suits someone with strong troubleshooting instincts who is comfortable communicating with stakeholders and vendors, and no prior experience is needed.

What you'll do

Provide remote corrective and preventive maintenance support on assigned security solutions
Support platforms including Privileged Access Management (CyberArk, BeyondTrust, Delinea), Content Disarm Reconstruction (Votiro), Secure Service Edge (Zscaler, Palo Alto Prism Access) and Data Loss Prevention (Trellix, Forcepoint, Microsoft Defender / Purview)
Fulfil service requests on assigned SaaS-based security solutions, such as onboarding and setting up custom reports and dashboards

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Develop and maintain support documents covering patching, version upgrades and other operational tasks

Log support cases with vendors and arrange remote call sessions to resolve product issues

Respond to enquiries on assigned security solutions, including remediation steps for vulnerabilities, hardening and CVE checks with vendor support

Take ownership of assigned support cases and follow up until closure

Provide technical support for clients according to SLA

Handle level 1 and level 2 operation support

Manage support cases so issues are recorded, tracked, resolved and followed up promptly

Provide fault isolation and root cause analysis, and perform onsite firmware upgrades

Ensure compliance with policies, processes, standards and documentation requirements for internal and client organisations

Good to know

Periodic 24x7 on-call/on-site support
May be required to be on standby after support hours

Requirements

Good communications skills
No prior experience required
Skilled in technical troubleshooting with strong ability to analyse and resolve complex issues
Able to communicate updates effectively to stakeholders
Basic project management skills
Basic customer service skills

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Ensign InfoSecurity

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Associate Security Engineer

About the role

What you'll do

Good to know

Requirements

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