Business Development Manager (Corporate) - voco Orchard Singapore

What you'll do

• Manage an assigned account base and business segments to exceed total revenue targets
• Research the market to prospect and qualify potential new accounts
• Build relationships and keep in contact with decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue
• Keep client files and update information daily under departmental policies, and produce monthly sales reports and forecasts for your area
• Negotiate rates within approved booking guidelines, and produce or review sales contracts, rate agreements and banquet or catering event orders
• Track and report sales activity and results through accurate records in sales tools and action plans, and may take part in annual budgeting and planning
• Plan and prepare for overseas sales visits, trade fairs, and educational or familiarisation groups to promote the hotel and develop business
• Carry out weekly sales activities such as sales calls, site inspections and in-house entertaining in line with set targets
• Work closely with Revenue Management so pricing and yield management principles are communicated and applied
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools to understand competitor trends
• Promote teamwork and quality service by communicating and coordinating with other departments
• Set a strong example as a senior team member to help build a positive, productive and engaged workplace
• Arrange and run special events, site inspections and off-site presentations for potential clients, and entertain clients under company and hotel policies
• Act as a trusted business advisor to clients, making sure commitments are met and value is delivered
• Work with other hotel departments to deliver services agreed between the sales office and prospective clients, and share sales information with them
• Keep a strong presence in the local community by joining business and industry organisations and associations and building an external network
• Make sure the whole client experience is successful and memorable, acting as brand ambassador and main contact throughout their journey
• Raise awareness and reputation of the hotel and brand locally
• Keep guest safety a priority with minimal interruptions or problems
• Take on other ad-hoc duties as needed