Full-timeSales & promoters· Posted 24 Oct

Catering Sales Manager - Weddings - voco Orchard Singapore

IHG Hotels & ResortsFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

TEOrchard Boulevard581 Orchard Road, Singapore 238883

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role drives wedding and catering business for a hotel on Orchard Road, working closely with banquets and other departments to make each event a success. It suits someone with hospitality sales experience who enjoys building relationships with couples and suppliers and is comfortable working evenings, weekends and public holidays.

What you'll do

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Coordinate with Banquet and other departments so agreed services run smoothly and events succeed
Communicate and coordinate daily with all hotel departments to support teamwork and service quality
Build strong relationships with wedding couples and keep their requirements accurate and current
Manage wedding and event functions to hit departmental revenue targets
Follow up on potential sales leads
Design and plan wedding packages to improve conversions and profitability
Negotiate and review wedding and event packages with clients
Represent the hotel at wedding shows and events when required
Produce monthly sales reports and forecasts for the assigned area
Prepare contracts for confirmed weddings and social events
Keep up to date with wedding trends and competitors' packages
Deal with clients and wedding suppliers in a confident, professional way
Promote guest satisfaction and encourage referrals
Handle guest feedback and resolve complaints
Maintain client files and update information daily per departmental policy
Follow up with clients during and after their stay to check satisfaction
Act as a trusted advisor to couples throughout their journey to the wedding day
Monitor inquiry calls and prepare client proposals per departmental policy
Serve as manager on duty when required
Prepare event orders, proposals, confirmations and other agreements
Maintain close working relationships with vendors and partners
Carry out other duties as assigned

Requirements

Diploma or degree in Marketing, Tourism, Hospitality Management, Travel or a related field
At least 3–4 years of sales experience in the hospitality industry
Good communication skills and shows initiative
Willing to work weekends, public holidays and evenings
Well versed in systems such as Opera PMS
Proficient in Microsoft Office applications

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Catering Sales Manager - Weddings - voco Orchard Singapore

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