Full-timeCustomer service· Posted 2 Sept

Customer Service Associate, Group Contact Centre

NUHSFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

SingaporeNg Teng Fong General Hospital / The Synergy

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Group Contact Centre team, serving patients and members of the public over the phone. The role suits someone who stays calm under pressure and enjoys helping callers with healthcare-related questions. You will report to the Institution Lead.

What you'll do

Understand what each caller needs and deliver strong service
Give callers timely, accurate information and assistance with their enquiries
Book or reschedule appointments when callers ask
Handle other hotline admin tasks such as emails, referral requests and emergency activation
Work with other departments in the institutions so requests are followed up and resolved

Good to know

Rotating shifts, including public holidays and weekends
Standby duties may be required
Working location: Ng Teng Fong General Hospital / The Synergy

Requirements

Minimum Diploma in any discipline
Fresh graduates welcome
Preferably 1 to 2 years' experience in healthcare, contact centre or service industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful with good interpersonal skills

No experience needed

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Listing ID 2882·

NUHS

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Customer Service Associate, Group Contact Centre

About the role

What you'll do

Good to know

Requirements

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