Full-timeCustomer service· Posted 8 Oct

Customer Service Specialist (Warehousing)

Kuehne+NagelApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

You will join the Contract Logistics team, handling warehousing operations for customers from start to finish. The role suits someone with a customer service background who is organised, detail-focused and comfortable working with both clients and warehouse colleagues in a fast-paced setting.

What you'll do

Respond to customer requests promptly and resolve issues, complaints or disputes professionally
Process received orders in the system and pass them to warehouse operations for completion
Update customers on order status and flag any problems that come up
Prepare and sort documents such as cycle count reports and invoices, interpreting data for system entry

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Coordinate with customers to submit billing within agreed timeframes with supporting documents, tracking and escalating invoice discrepancies

Identify and implement continuous improvement ideas for the customer portfolio, such as data quality, turnaround times and satisfaction

Ensure the company meets all customer contractual obligations

Good to know

Structured training programmes are provided, including upskilling in systems like SAP S/4 HANA
Career development opportunities with a global logistics leader
Supportive and inclusive work culture that values collaboration and learning

Requirements

Experience in customer service or a similar role, ideally in logistics or warehousing
Strong communication, coordination and problem-solving skills
Customer-focused mindset
High attention to detail and accuracy in documentation, billing and data entry
Proficiency in Microsoft Office
SAP experience is an advantage

Benefits

Career building opportunity with a global logistics and supply chain leader
Exposure to end-to-end contract logistics operations with customers and internal teams
Supportive and inclusive work culture valuing collaboration, learning and career development
Structured training programmes and upskilling in systems like SAP S/4 HANA

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Kuehne+Nagel

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Customer Service Specialist (Warehousing)

About the role

What you'll do

Good to know

Requirements

Benefits

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