Full-timeTech & engineering· Posted 8 Oct

Data Center IT Technician

JLLApply on company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Some experience

About the role

This role supports daily IT and data center operations for a global real estate services firm, providing first-level technical support and hands-on infrastructure work. You will handle customer requests, perform hardware tasks, and help keep data center facilities running smoothly. It suits someone with basic data center knowledge who is comfortable with physical hardware work and shift-based operations.

What you'll do

Handle customer requests via phone, email, and ticketing systems.
Provide basic technical support and troubleshooting for hardware, software, installation, and setup issues.
Escalate complex issues to Level 2 support and track tickets through to resolution.
Perform hardware installation, rack and stack, cabling, testing, and decommissioning.
Provide remote hands support including equipment checks, power cycles, component replacements, hardware upgrades, and cable testing.

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Coordinate incoming and outgoing shipments and verify equipment deliveries.

Support service management by creating, updating, and closing service, incident, and change tickets.

Assist with physical access management and security procedures within the data center.

Support Power Maintenance Events (PME) and other operational activities.

Maintain inventory, spare parts, cabinets, and consumables.

Conduct physical audits and keep asset records accurate and up to date.

Collaborate with internal teams, vendors, and clients on operational and project requirements.

Support knowledge sharing, training initiatives, and continuous improvement efforts.

Perform other duties as assigned.

Good to know

On-site role in Singapore.

Requirements

NITEC, Higher NITEC, Diploma, or Bachelor's Degree in IT or a related field
1–2 years of data center experience, or basic knowledge of data center IT operations
Knowledge of server hardware installation and troubleshooting
Knowledge of network cabling (ethernet, fiber, and transceiver)
Knowledge of rack and stack activities
Basic IT hardware support and maintenance experience

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Data Center IT Technician

About the role

What you'll do

Good to know

Requirements

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