Full-timeOperations & management· Posted 17 Sept

Executive / Senior Executive Inflight Services (Standards & Performance)

Singapore AirlinesFrom company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

You will be part of the Dining Design and Development team in the Inflight Services and Design Department, within the Customer Experience Division. The role focuses on keeping food and beverage standards high across lounges and inflight service, and it suits someone who enjoys turning customer insights and operational data into practical improvements.

What you'll do

Manage the inflight and lounge dining experience, covering end-to-end product policy reviews and coordinating internal and external stakeholders for alignment, feasibility and implementation.
Create data-led implementation plans for product development and enhancement of inflight and lounge meal offerings, balancing customer experience, operational needs and cost efficiency.

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Consolidate and analyse customer feedback and social media insights to track food and beverage performance across inflight and lounge operations.

Run targeted analyses and post-implementation reviews to address emerging trends and improve customer experience and F&B performance.

Manage SATS account governance, including the annual KPI and Joint Scorecard review, quarterly SLA submissions and case investigations.

Conduct monthly audits of SIN catered meals to check compliance and quality against established standards.

Develop and implement dashboards and reporting tools that give actionable insights into food and beverage performance.

Strengthen team processes and systems through streamlining, standardisation and automation.

Coach and mentor associates to support their development and improve team effectiveness.

Good to know

Based in Singapore.

Requirements

Degree in Business, Hospitality, Aviation, Operations, Data Analytics, Communications or a related discipline
Relevant experience in customer experience, food and beverage operations, service quality, data analytics, project management or vendor governance is advantageous
Strong analytical and problem-solving skills, able to turn data and customer insights into actionable recommendations
Good written and verbal communication skills, able to prepare clear reports, presentations and management updates
Strong stakeholder management and coordination skills, able to work across multiple business units and with external partners
Proficient in Microsoft Office applications

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Singapore Airlines

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Executive / Senior Executive Inflight Services (Standards & Performance)

About the role

What you'll do

Good to know

Requirements

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