Full-timeSales & promoters· Posted 4 Oct

Key Account Manager - Singapore

foodpanda (Delivery Hero)From company site

Salary

Not stated by the company

When

Full-time hours

Where

Singapore

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Start: Not stated
Work mode: On-site
Experience: Experienced

About the role

This role focuses on growing and maintaining relationships with major restaurant groups across Singapore and Malaysia. You will manage a portfolio of enterprise accounts, working with teams in Success, Product, and Marketing, and report to the Head of Commercial APAC. It suits a strategic, data-driven person who enjoys commercial negotiations and multi-outlet client management.

What you'll do

Manage the full relationship with key enterprise restaurant groups in Singapore and Malaysia.
Act as the main commercial contact for CXOs, digital transformation leads, and operations heads.
Run quarterly business reviews to assess performance, align KPIs, and plan growth.

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Spot upsell and cross-sell opportunities across products like SmartQR, Kiosk, Payments, and SmartEngage.

Work with Success Managers and Solutions Consultants on multi-outlet rollouts and feature adoption.

Negotiate renewals and multi-year contracts to increase account profitability.

Track account health, engagement, and product usage to spot churn risks.

Create joint success plans for each key account to drive outcomes such as GMV growth and retention.

Monitor competitor activity, pricing, and product trends in F&B groups.

Keep CRM records, renewal dates, and revenue forecasts accurate, and prepare monthly business reviews.

Good to know

Full-time position based in Singapore.
Reports to the Head of Commercial APAC.
Regional scope covering Singapore and Malaysia.

Requirements

5-8 years in B2B account management, key account, or enterprise sales, ideally in SaaS, Payments, or F&B Tech
Proven experience managing multi-location clients and driving retention and upsell
Strong commercial acumen, negotiation, and relationship management skills at CXO and operational levels
Experience with cross-border or regional accounts across Singapore and Malaysia is highly preferred
Proficiency with CRM tools such as Salesforce or Pipedrive and data-driven account planning
Strong presentation and communication skills with the ability to influence stakeholders

Benefits

Work on AI, fintech, and digital solutions that transform restaurant operations
Fast-paced environment with tangible results
Clear career paths to leadership
Culture of curiosity, excellence, and continuous learning
Collaborative, supportive, and humble work environment

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Key Account Manager - Singapore

About the role

What you'll do

Good to know

Requirements

Benefits

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