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Lead Service Design Engineer, DfS job at Dyson, Singapore | WorkJio
Full-time Operations & management · Posted 9 Aug
Lead Service Design Engineer, DfS D Dyson From company site
Salary
Not stated by the company
Where
Singapore St James Power Station Headquarters, Singapore
Start Not stated
Work mode On-site
Experience Experienced About the role This role sits within the Service Design Team at Dyson's St James Power Station headquarters, shaping how repairability and service are built into products from early concept through launch and in-market support. You will work across haircare, environmental and floor care categories, acting as the link between Engineering, Manufacturing, Quality and Customer Service. It suits an experienced aftersales or technical services professional who enjoys influencing design decisions and leading cross-functional work.
What you'll do Define and own serviceability requirements for products and features across new product development programmes Set principles and standards for Design for Serviceability and ensure teams apply them consistently Know someone for this? Share it
Lead development of repair strategies covering parts, processes, tools and diagnostics
Act as the primary service design lead within project teams and across categories
Influence engineering, manufacturing and quality decisions so they align with service objectives
Build relationships with global stakeholders to embed service considerations early in design
Lead service deliverables across the full NPD milestone process and ensure timely, high-quality outcomes
Own reporting, risk management and escalation of serviceability issues across programmes
Anticipate and manage how design changes affect service strategy and downstream operations
Provide technical direction on serviceability across mechanical, electrical and software domains
Lead FMEA and technical validation activities for robust, scalable repair solutions
Approve or challenge design decisions where serviceability or customer experience is at risk
Develop and own business cases for service solutions, balancing cost, repair efficiency and customer satisfaction
Drive decisions using data, financial modelling and customer insights
Evaluate product changes and their implications for service operations globally
Ensure service changes are clearly communicated and deployed to aftersales teams
Coach and guide a team of service design engineers, setting technical direction and raising capability
Drive continuous improvement in service design processes, tools and standards
Deliver repair instructions, repair tools and software diagnostic tools for aftersales service engineers worldwide
Handle queries from aftersales service teams and provide technical support on repair processes
Coordinate with Group Customer Service stakeholders on service deliverables within the NPD milestone process
Translate service requirements into detailed technical terms for each project team
Ensure electronics and software requirements are executed by design teams or outsourced partners, with any deviation justified by a business case
Raise and construct financial models to support planned repair or equipment proposals
Build category knowledge and relationships to raise the visibility of Customer Service in product development
Act as the daily Requirements Electronics or Computing Engineering degree is essential At least 5 years of experience in aftersales roles such as Field Engineer or Tech Services Proven experience in manufacturing, quality, design and reliability is essential Deep understanding of product architecture and its impact on customer experience Demonstrated ability to lead cross-functional teams and influence senior stakeholders Experience developing business cases and making cost versus service trade-offs Apply on the company website
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