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About the role
This role sits within the Regional Product Management team for Account Level Management (ALM), supporting the commercialisation of Mastercard's value-added services in Core Payments. You will act as the regional operational owner for ALM-enabled services, turning regional strategy into launched and operational capability across Asia Pacific markets. It suits someone with product, implementation or programme delivery experience in banking or payments who enjoys driving cross-functional execution.
What you'll do
Act as operational subject matter expert for ALM services, covering qualification criteria, product code mapping, enrolment and subscription constructs, tenure mechanics and account-level processing behaviour.
Own market readiness and launch execution in the region, including launch scope, issuer eligibility and classification, enrolment waves, opt-in and opt-out management, and readiness tracking.
Manager, Product Management, ALM job at Mastercard, Singapore | WorkJio
Prepare and drive regional pricing and approval submissions, including proposal documentation, business cases, opportunity sizing, revenue projections and pricing narratives.
Manage assessment lead times and sequence alignment across Pricing, Interchange, Finance, Legal & Regulatory, Country Management and Global Product.
Guide issuers through customer on-boarding, including enrolment, platform access provisioning, participation activation, file exchange set-up and validation testing.
Supply documentation needed to clear customer-side information security, data sharing and internal governance reviews.
Serve as the region's first point of escalation for ALM operational issues such as file rejections, provisioning and permission failures, reporting access and processing anomalies.
Drive operational issues to root cause with Global Product, BizOps and engineering, and close the loop with the customer.
Validate post-launch product performance, confirming graduation outcomes, product code changes and correct application of agreed rates through sample and transaction-level testing.
Investigate customer-raised discrepancies.
Create and maintain regional ALM documentation and enablement assets, including implementation and getting-started guides, enrolment forms, process flows, operational FAQs and playbooks.
Maintain the regional operational pipeline and reporting, including launch trackers, on-boarding status, enrolled populations, qualification outputs and adoption against plan.
Good to know
Reporting to the Director – Regional Product Management (Account Level Management).
Role is based in Singapore and covers the Asia Pacific region.
Bachelor's degree required.
Requirements
Prior product management, product operations, implementation or programme delivery experience in a bank or payments company
Working knowledge of card product mechanics such as account and BIN structures, product codes and tiers, interchange, authorization and clearing flows, and file-based data exchange, or ability to build technical depth quickly
Track record of delivering launches or customer implementations to completion across multiple markets, with accountability for readiness, dependencies and go-live
Proven ability to navigate demanding internal governance in a large matrixed organization, including pricing or investment committees, legal and regulatory review and information security assessment
Exceptional follow-through and organizational discipline, able to manage many concurrent threads across markets and customers
Strong analytical and problem-solving skills, able to structure business cases, interrogate eligibility and performance data, and diagnose operational failures
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